Big 5 Sporting Goods
Big 5 Sporting Goods Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Big 5 Sporting Goods has 1.8 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Only store around this area, Variety, Were close to us.
Cons: Customer service is terrible, General manfger at the elncentro srtore, Manager.Recent recommendations regarding this business are as follows: "Don't be black", "*** no do not go. Stop selling automatic rifles to 17 year old children", "Shop Walmart JC Penny eBay Amazon", "If they store dosent care find out if the company does", "Seek out other stores.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Big 5 Sporting Goods has 1.8 star rating based on 17 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Only store around this area, Variety, Were close to us.
Cons: Customer service is terrible, General manfger at the elncentro srtore, Manager.Recent recommendations regarding this business are as follows: "Don't be black", "*** no do not go. Stop selling automatic rifles to 17 year old children", "Shop Walmart JC Penny eBay Amazon", "If they store dosent care find out if the company does", "Seek out other stores.".
Most users want Big 5 Sporting Goods to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Las Vegas, NevadaDiscriminated against
I will be calling in about this. On November 22 between 6:50 pm and 7:25pm I was discriminated against by your store employee.
I believe it was even a manager. I was told that I'd is required to look at guns or hold them. Right after she let a gentleman with his kid come in and didn't show id or anything. So then I asked to look at a gun and I was told we have to see if.
When clearly the gentleman before me didn't have to show his. I sensed I was being looked up and down and discriminated against because I was black. You guys must have some stigmas and be racist. Because that was uncalled for and totally unprofessional.
To clearly not ask the man before me because all he said was I want to look at it I have one similar, and I said can I see one as well and she gave me a spill we need id.
While I waited for my wife to get off of work UNACCEPTABLE! YOU WILL BE HEARING FROM US SOON.
This was at 3265 Tropicana Ave Las Vegas nv
Preferred solution: I'm not sure
User's recommendation: Don't be black
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGuest service
I was in two of your stores tonight and boy was it a night and day experience! At 4pm I bought a bat.
At 5pm I came into exchange or return it because it was not the correct kind. The manager said as long as it still had the plastic on it and no dings, I was able to return it, it was 100% the same way as I bought it, I had it for an hour.
The manager at the Burbank store was so knowledgeable and welcoming she help me and my son completely!
The manager at the Studio city one was so rude and embarrassing. He called me Boo in a demining way, told me that if I wanted his job I could have it. Basically, told me I knew everything, and he doesn't need to tell me and asked me if I wanted his job.
Rolled his eye. His 4 employees were all in shock and completely embarrassed. I have been in guest services all my life and never ever do I think this is aloud. Another lady came to the register and said as long as it was intact, and she let me return it.
I will never go back to that big 5 again and I will make sure I tell everyone I know not too. Not only did embarrass me but his employees didn't even want to look up.
If he treated his customers like that, I could only imagine how he treats his employees! I never complain but this was unacceptable.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Diego, CaliforniaStore manager
Preferred solution: Let the company propose a solution
Guns and mace
- Variety
- General manfger at the elncentro srtore
- Guns that kill children
- Customer service is terrible
Preferred solution: Let the company propose a solution
User's recommendation: *** no do not go. Stop selling automatic rifles to 17 year old children
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Diego, CaliforniaComplaint
- Manager
Preferred solution: Let the company propose a solution
User's recommendation: Shop Walmart JC Penny eBay Amazon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerVery upset and want validation
Preferred solution: Let the company propose a solution
User's recommendation: If they store dosent care find out if the company does
Reaching out multiple times.
Worst Lazy "don't know now how to find this place merchant has one driving back forth Boulder highwy till Police pull you over WHATS wrong? Oh the wise guys Been getting me Lost trying locate an IHOP
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Prescott, ArizonaNon-existent Customer Service
About 30 min ago, (around 11 am, Sunday, 09/12) I was in your store on Iron Springs Rd in Prescott. I believe the address is 1365 Iron Springs Rd.
There were three associates up front at the registers talking.
No one greeted me. There were no customers in the store.
I walked to the back where the pellet guns and regular firearms are and no one was there. I could hear people in the back talking but no one came out to see if I needed help. You do have a surveillance camera above the counter.
Regardless, no one from the front of the store came over to see if I needed help.
After 5 minutes, looking at things for sale in the cases where the firearms and knives are, I left. On my way out, the same group of associates continued their conversation. No one thanked me for stopping by or asked if I needed help with anything.
It's clear that the associates in that store don't give a damn about providing customer service in any way, shape or form.
I have no reason to ever return.
There are too many competitive, viable options in town, like Sportsman's Warehouse and Cal Ranch, staffed with associates who understand the true meaning of providing excellent customer service. I'm surprised your store in Prescott is still open.
Sincerely,
Tom Martin
User's recommendation: Seek out other stores.
Harassment
Preferred solution: Law suit
Unacceptable customer service (RAMONA, CA)
I have been shopping at this location since it has opened, as I am a resident of Ramona. I went in last week, and some ammo was available of which I requested to purchase.
The manager or person authorized to sell ammo was not onsite. So, the ammo was placed on the shelf to be held for me with my name and phone number. I was informed that I would receive a phone call if the ammo sits there for too long. So I returned the next day to purchase the ammo that was being held for me, and once again, I was told that the person authorized to sell the ammo was not there.
I could clearly see the ammo on the shelf still with my contact info on it. Already disappointed I returned today for a third time, as I had not received any phone calls from Big 5. I went to the fire arm section, and could see the ammo was gone. The lady behind the counter asked how she could help, when I told her I was there to pick up my ammo she explained that she is the one authorized to sell ammo, and that mine was put back because I did not return to get it.
I said no, that this is my third time back to get the ammo, and that the first two times no one was available to sell it. She proceeded to try to tell me its my fault for not returning on time. I told her she is incorrect that I came right back, and could see the ammo still being held for me, and that I never received any phone call to inform me otherwise. She would not listen to me, and just continued to blame me, and tell me I didn't return.
She also snidely remarked that if she could just stay there to sell ammo all the time, then she would!
Now, this is completely unacceptable. I held up m end of the deal, and Big 5 did not. Then I get accused of it being my fault.
When I told her I was going to email corporate she acted as if she could care less.
Over the last 10 years (not to mention my whole life at other locations) I have spent a significant amount of money in that store purchasing ammo, of which there has never been an issue before her, and also many of their items including firearms. I was actually planning on purchasing the Vortex Viper 10x42 binoculars that have been sitting in the glass for some time now, but now I am definitely not going to purchasing those or anything from this store, or possibly any Big 5 depending on the out come of this email.
Sorry for the bummer email, but corporate should definitely know about this.
Your thoughts?
Regards,
Jesse Don oho
619400-****
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBig 5 Sporting Goods El Centro Ca.
I filed an "Offical" complaint with corporate offices waiting for a phone before proceeding to the CEO/ and the DOJ.
I was on my way to Costco, saw Big 5, walked in, and saw a box of 20 rds of 9mm, I've been looking for and enrolled in California's
AFS program. I'm a federal LEO/Retired. Now, I presented my valid California DL, my Veterans card, and my "Retired Federal Credentials". I'm a veteran and worked narcotics for 28 years on the Mexican border you can figure out what agency.
I was told by the store Mgnt. "NO" not selling you a box. Well, I advised him that he was misinterpreting the California law. Well, he didn't care very caviler and just didn't care.
I even showed him the California law. He didn't care. I will reach out to the NRA and the BBB. Now, by BIG 5 that's what you need I'm supposed to carry around a U.S.
passport (Valid) and my "Birth Certificate" anyone carries around your birth certificate.? I also pointed out under California law as of October 1st, 2020, but an "Illegal" alien with a fake resident ALIEN CARD CAN BUY AMMO, never again Big 5
- General manfger at the elncentro srtore
- Condensending
- Caliver
Preferred solution: Apology
User's recommendation: Have your store mangners up to date
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Woodland, California*** poor service.
- Only store around this area
- Were close to us
- Customer service is terrible
- Workers are very lazy
Preferred solution: Let the company propose a solution
User's recommendation: Find someone who will receive your weapons from online.
Very angry
User's recommendation: I would think twice before I visited this store.These people are both inept and rude
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | San Bruno, CaliforniaTerrible customer service
- Only store around this area
- Customer service is terrible
Preferred solution: Price reduction
User's recommendation: Bring your discount before you go to this store. Customer service is terrible.
Mask Natzi
Preferred solution: You have a rude mask natzi
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Funny how everyone only responding to the racism part, totally disregarded that that man/woman had to be carded immediately after the other person didn't.
Thatโs because the OP is screaming discrimination. Back before Christmas I needed cold medicine and cigarettes.
I stopped at Rite Aid, my pharmacy of 11 years. My pharmacist just asked me my birthdate. The front cashier same thing for my cigarettes. When I go to the beach each summer, ID every time for cigarettes.
Is their something nefarious going on? No.
One place Iโm known to every worker after 11 years, the other place Iโm a stranger. What a lack of self-respect for someoneโs mind to go there immediately.
America has become one sick, sick country where POC try to pull the R card every time things don't go their way. You are accusing someone of racism, based on THEIR skin color and your accusation is a serious one. You are disgracing real victims.
OP needs to go back to 1960 Mobile , Alabama and travel around town by bus, go into a diner and try to find an โappropriate โ water fountain or restroom. I bet when he gets back to 2024 his definition of racism wonโt be used so loosely.
Stop with your foolishness.